Posted on Monday, August 18, 2014
A lady viewed a retirement flat for the third time today. I said that I completely understood that she had a big decision to make and that she was very welcome to view the flat as many times as she needed.
Having now thought about it, I have decided to take her daughter’s reaction “you don’t seem like an estate agent” to be a compliment. (A good job maybe, that she didn’t go on to say what I DID seem like! :).
Anyway, she has just put an offer in on the flat...going from a nervous and reluctant buyer into someone very keen and excited to move....showing patience and empathy is a virtue and that the typical ‘hard sell Estate Agents’ days are well and truly numbered!